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About Us
This web site is owned and operated by Spiral Galaxy Games Ltd, we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Business Details: Spiral Galaxy Games Unit B Halesfield 20, Telford, TF7 4QU. United Kingdom Phone: 01952 587482 Email: sales@spiralgalaxygames.co.uk Company Number: 06844482 VAT Number: 979 1665 59 |
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Making A Purchase
Paypal Payment via Paypal is available by using the checkout process, either enter your account or use your credit / debit card to complete payment. |
| Shipping And Handling There will be no shipping charge, instead all orders are to be collected from Stand F-148, Hall 1 at Essen 2017 between the 26th and 29th October. |
| Delivery Schedule Your order will be held for you until 1pm on Sunday 29th October 2017, after such time Spiral Galaxy Games reserves the right to sell the stock held on your behalf and refund you once we are back into the office the following week. |
| Tax Charges All prices include VAT at the local UK rate of 20%. |
| Credit Card Security Spiral Galaxy Games have no access to either your Paypal account or to Credit / Debit card details, this is handled by Paypal. |
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Guarantee
Spiral Galaxy Games guarantees, to the best of our ability, to ensure that the product you receive will be complete and fit for it's intended use. If this is not the case then you have up to 7 days from the day after you received the product to return it to us for a full refund. The customer is responsible for paying the return postage to Spiral Galaxy Games. You may contact us via email at service or in writing to Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU, and we will attempt to rectify the situation with you. Your Rights You have the right to cancel your order with us, this can be done up to 7 days from the day after the goods are received by you. In the event of cancellation you must notify us either by email to sales@spiralgalaxygames.co.uk or in writing to Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU. You must return the product to us at the address shown. We will return the cost of the product within 30 days of notice of cancellation and after receipt of your return. The customer is responsible for paying both the outbound and return postage. The terms of this contract do not affect your statutory rights. |
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Reaching Us
If you need to reach us, please email us on service or call us on 01952 587482, alternatively, you can write to us at Daniel Wilkinson, Unit B Halesfield 20, Telford, TF7 4QU. If you have a complaint you can contact us via email, using complaints or by phone on 01952 587482. Once received we will contact you promptly, within 48 hours, so that we can attempt to resolve your problem. Our standard office hours are Monday to Friday, 9am to 5pm. If no one is available to answer your call please leave a message on the answerphone and we will get back to you. All calls will be charged by your telephone company at standard rates. |
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Privacy Policy
Spiral Galaxy Games Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Information, being data you enter whilst making an order or when entering details for a club or competition, is obtained for two purposes only, to process your order and to provide you with the best service possible, this may include sending you emails about special offers, opt in using the tick box provided. Spiral Galaxy Games Ltd will not disclose buyers information to third parties, excluding the credit card clearance company, at any time, now or in the future. Cookies are used on this shopping site to keep track of the contents of your trolley once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' option. The information we hold about you will be accurate and up to date. You can check the information we hold about you by emailing us at privacy. If you have any questions or comments about privacy you should email us at privacy; These will be dealt with by Paul Bryant, within 5 working days. |
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Returns Policy
Individuals should contact one of the retailers shown on our <a href="http://www.spiralgalaxygames.co.uk/acatalog/Retailers.html">Retailers</a> page. If your local game store does not carry our products then: If you are in the UK or Europe let them know about us, or purchase from one of the many online shops shown on the same page. If you are outside UK or Europe then let us know and we'll contact the distributor in your area about carrying our range of products. |
| Remittance Terms If you are a Retailer or Distributor with an account then your Invoice is due 30 days after issue. Late payments will be charged at 1.5% per month and we will review whether you should pay in advance for any future orders. |
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